After a little boy underwent an appendectomy at York Hospital, his parents were immensely impressed by “the exceptional care he received. Every staff member we encountered was patient, kind, and caring. They went above and beyond to ensure our son was calm and understood what was happening to him.”

Additionally, the staff supported a young patient with a complex mental health condition during a prolonged stay. Despite facing verbal and physical outbursts and the challenges of managing such behaviour on a children’s ward, the team maintained their composure and continued to provide compassionate and understanding care.