What people say about our service

Patient feedback 2017

In March 2017 we asked 533 people to comment on our service:

We asked you if you knew:	Percentage (%) of you who agreed or strongly agreed
why screening for eye disease is important	99.6%
when and where to attend screening	99.4%
what happens at the appointment	99.1%
At the time of the screening appointment we asked you if:
the location was convenient	99.5%
you were seen within an acceptable time	99.8%
you were informed of any delays	98.1%
the vision test was explained in a way in which you understood	99.6%
you had confidence and trust in the person carrying out the vision test	99.6%
the clinic room was clean and tidy	99.6%
you were treated with dignity and respect	99.2%
you were told when you would find out about the test results	99.1%
you were told how you would find out about the test results	99.1%
After the screening appointment we asked you if you:
had confidence in the person taking the photographs	98.9%
received the results in a reasonable time	97.0%
fully understood the results	99.2%
knew who to contact with any questions	94.5%
were happy with the screening experience	98.8%
would recommend to friends and family with diabetes	96.8%

You also told us that you:

“work full time and the administration team were helpful finding a suitable appointment”
“forgot the appointment but was fitted in later in the day”
“dread coming because the drops sting”
“would like appointments outside of school hours”
“had confidence in the technician’”
“understood the results letter”
“knew who to speak to regarding and questions”
“had to research what retinopathy was as there is no explanation in the letter”

Patient and visitor feedback has helped us improve our service by focussing on our strengths and addressing problems.

Please contact us on 01904 726640 if you think we can do more to improve our service.